General terms and conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Withdrawal period: the timeframe during which the consumer may exercise their right of withdrawal. Consumer: an individual not acting in a professional or commercial capacity who enters into a distance contract with the trader. Contract for successive performance: a distance contract covering a series of products or services where obligations extend over a period of time. Right of withdrawal: the consumer's right to cancel a distance contract within the applicable withdrawal period. Trader: a natural or legal person offering products or services to consumers remotely. Distance contract: a contract entered into between the trader and consumer through the use of remote communication methods.

Article 2 – Identity of the Entrepreneur

Company name: Profound Evergreen Solutions LLC
EIN: 30-1409428
Address: 16192 Coastal Highway, Lewes, Delaware 19958
Trading name: Avery & Maren
Email: Support@averyandmaren.com
Phone: +19295978732

Article 3 – Scope of Application

These general terms and conditions apply to all offers made by the entrepreneur and to all distance contracts concluded. Prior to the conclusion of any contract, these terms are made available to the consumer on a durable medium or in another appropriate manner.

Article 4 – The Offer

All offers are non-binding. The entrepreneur reserves the right to modify offers at any time. Each offer clearly states the total cost, including delivery charges, applicable duties, and any additional fees imposed by postal or transport services.

Article 5 – Conclusion of the Contract

The contract is formed once the consumer accepts the offer and satisfies the stated conditions. The entrepreneur will promptly confirm acceptance electronically.

Article 6 – Right of Withdrawal

The consumer has 30 days from the date of receipt to exercise their right of withdrawal without providing a reason. Return shipping costs are the responsibility of the consumer when exercising this right.

Article 7 – Refund in Case of Withdrawal

The entrepreneur will process reimbursements within 14 days of receiving notice of withdrawal, provided the product is returned in its original condition and packaging.

Article 8 – Customs, Import Duties and Taxes

All goods offered and sold on this website are shipped under the "Delivered Duty Unpaid" (DDU) delivery term, as defined by Incoterms 2000. The customer is solely responsible for all costs and obligations related to importing goods into their country of destination. These obligations include, but are not limited to: payment of import duties, value-added tax (VAT), goods and services tax (GST), and any other applicable taxes at the point of entry; customs clearance fees, including brokerage, inspection, or handling fees imposed by customs authorities, postal services, or carriers; and compliance with local laws, product regulations, restrictions, and certifications required in the destination country.

The seller does not act as the importer of record for any order; legal ownership and responsibility for the goods transfer to the customer upon shipment. The seller accepts no liability for any delay, seizure, refusal, or penalty resulting from the customer's failure to comply with applicable import laws or non-payment of required fees.

The seller provides the necessary commercial documentation for international shipment but does not guarantee that this documentation or the goods meet the specific technical or regulatory requirements of the destination country. It is the customer's responsibility to verify whether import is permitted, restricted, or subject to special permits or licenses.

The customer agrees to indemnify and hold the seller harmless from any financial consequences, claims, penalties, or fees imposed by customs authorities or third parties in connection with non-compliance with applicable import regulations. Customers are strongly encouraged to contact their local customs authority or review import guidelines before placing an order.

Article 9 – Payment Compliance

The entrepreneur complies with all applicable payment processing regulations and reporting obligations. Transaction data may be recorded and reported in accordance with relevant financial regulations to ensure full legal compliance.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that all products conform to the contract and meet applicable legal requirements. Any claims regarding defects must be submitted in writing within 14 days of discovery. Products must be returned in their original packaging and condition.

Article 11 – Delivery

Orders are delivered within 30 days unless otherwise agreed upon. In the event of a delay, the seller will notify the customer within 14 days of the order date. The customer is responsible for all import-related procedures upon receipt. The seller makes every effort to comply with international shipping regulations but bears no responsibility for delays or issues arising during customs clearance. Failure by the customer to fulfill import obligations does not constitute grounds for cancellation or refund.

Article 12 – Handling of Complaints

Complaints must be submitted in writing within 7 days of discovering the issue. The entrepreneur will respond within 14 days. If a longer timeframe is required, an estimated resolution period will be communicated.

Article 13 – Disputes

These terms and conditions are governed by the laws of the State of Delaware, United States. Disputes are preferably resolved amicably. If necessary, they will be submitted to the competent courts of Delaware.