General terms and conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Withdrawal period: the timeframe during which the consumer may exercise their right of withdrawal. Consumer: an individual not acting in a professional or commercial capacity who enters into a distance contract with the trader. Contract for successive performance: a distance contract covering a series of products or services where obligations extend over a period of time. Right of withdrawal: the consumer's right to cancel a distance contract within the applicable withdrawal period. Trader: a natural or legal person offering products or services to consumers remotely. Distance contract: a contract entered into between the trader and consumer through the use of remote communication methods.

Article 2 – Identity of the Entrepreneur

Company name: Profound Evergreen Solutions LLC
EIN: 30-1409428
Address: 16192 Coastal Highway, Lewes, Delaware 19958
Trading name: Avery & Maren
Email: info@averyandmaren.com
Phone: +19295978732

Article 3 – Scope of Application

These general terms and conditions apply to all offers made by the entrepreneur and to all distance contracts concluded. Prior to the conclusion of any contract, these terms are made available to the consumer on a durable medium or in another appropriate manner.

Article 4 – The Offer

All offers are non-binding. The entrepreneur reserves the right to modify offers at any time. Each offer clearly states the total cost, including delivery charges, applicable duties, and any additional fees imposed by postal or transport services.

Article 5 – Conclusion of the Contract

The contract is formed once the consumer accepts the offer and satisfies the stated conditions. The entrepreneur will promptly confirm acceptance electronically.

Article 6 – Right of Withdrawal

The consumer has 30 days from the date of receipt to exercise their right of withdrawal without providing a reason. Return shipping costs are the responsibility of the consumer when exercising this right.

Article 7 – Refund in Case of Withdrawal

The entrepreneur will process reimbursements within 14 days of receiving notice of withdrawal, provided the product is returned in its original condition and packaging.

Article 8 – Prices and Currency

All prices shown on the website are stated in US Dollars (USD) and are the prices the consumer pays at checkout. The price displayed at the moment of ordering is the price that applies to the agreement. If the consumer pays with a card issued in another currency, the card issuer may apply its own exchange rate and fees; those are set by the card issuer and are outside the entrepreneur's control.

Article 9 – Payment Compliance

The entrepreneur complies with all applicable payment processing regulations and reporting obligations. Transaction data may be recorded and reported in accordance with relevant financial regulations to ensure full legal compliance.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that all products conform to the contract and meet applicable legal requirements. Any claims regarding defects must be submitted in writing within 14 days of discovery. Products must be returned in their original packaging and condition.

Article 11 – Delivery

Orders are delivered within 30 days unless otherwise agreed upon. In the event of a delay, the seller will notify the customer within 14 days of the order date.

Article 12 – Handling of Complaints

Complaints must be submitted in writing within 7 days of discovering the issue. The entrepreneur will respond within 14 days. If a longer timeframe is required, an estimated resolution period will be communicated.

Article 13 – Disputes

These terms and conditions are governed by the laws of the State of Delaware, United States. Disputes are preferably resolved amicably. If necessary, they will be submitted to the competent courts of Delaware.